Privacy Policy

Effective Date: 01.01.25

The Dolls House Hairdressing & Beauty Boutique ("we," "our," "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dollshouseboutique.co.uk or interact with us in the salon.

1. Information We Collect

We may collect and process the following types of personal information:

1.1 Personal Identification Information:

Name, email address, phone number, and mailing address when you book an appointment, sign up for updates, or contact us.

1.2 Payment Information:

Billing address and payment details when making purchases through our website or in-salon.

1.3 Technical Information:

IP address, browser type, operating system, and website usage data when you interact with our site.

1.4 Other Information:

Details you provide through feedback forms, surveys, or customer service enquiries.

2. How We Use Your Information

We use your information for the following purposes:

2.1 To Provide Services:

To manage bookings, process payments, and deliver services or products you've requested.

2.2 Communication:

To respond to enquiries, provide appointment reminders, and send updates or offers if you've opted in.

2.3 Website Improvement:

To analyse website traffic and improve your online experience.

2.4 Legal & Compliance:

To meet our legal obligations and protect against misuse or fraudulent activity.

3. Sharing Your Information

We do not sell your personal information. However, we may share it in the following circumstances:

3.1 Service Providers:

With third-party providers who help us with tasks like booking systems, payment processing, email services, or website hosting – all under confidentiality agreements.

3.2 Legal Requirements:

With authorities or law enforcement when required by law or to protect our legal rights.

4. Cookies and Tracking Technologies

We use cookies and similar tools to improve your experience on our site. These may include:

  • Essential Cookies – for core site functionality.
  • Performance Cookies – to understand how our site is used.
  • Marketing Cookies – to offer personalised content or advertising.

You can manage cookie preferences in your browser settings.

5. Data Retention

We only keep your information as long as necessary for the reasons outlined in this policy, or as legally required.

6. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion (subject to legal requirements)
  • Opt out of marketing communications at any time

To exercise your rights, please get in touch using the contact details below.

7. Data Security

We follow industry standards to protect your personal data. However, no system is 100% secure, so we can’t guarantee absolute protection.

8. Third-Party Links

Our website may include links to other websites. We’re not responsible for their privacy practices, so we recommend reviewing their policies before sharing personal data.

9. Updates to This Policy

We may update this policy from time to time. When we do, we’ll update the “Effective Date” and post the changes here. Please check back occasionally to stay informed.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: info@dollshouseboutique.co.uk
Phone: 01323 332422
Address: The Dolls House Boutique, 9 Albert Parade, Old Town, Eastbourne. BN21 1SD