Cancellation Policy

At The Dolls House Retreat, we want every visit to feel like a special escape from the everyday. To keep our diary running smoothly and ensure every guest has the opportunity to enjoy their time with us, we kindly ask that you take a moment to read our booking and cancellation policy.

Securing Your Appointment

To confirm your booking, we ask for a 50% deposit of your treatment price.

• This will be taken off your total on the day of your appointment.
• Deposits can be made via a secure payment link or in the salon when booking.
• Your appointment is confirmed once payment is received.
• You’ll receive a friendly reminder text 48 hours before your visit.

Cancellations

We understand that life can be unpredictable, but as a small and dedicated retreat, short-notice changes can be difficult to fill.

• Cancelling with less than 24 hours’ notice will incur a 50% charge of your treatment price.
• No-shows will be charged the full treatment price.
• Future appointments may be placed on hold until any outstanding balance is settled.

Rescheduling

If you need to amend your appointment, please let us know as soon as possible. We’ll always do our best to accommodate you.

• Changes made with less than 24 hours’ notice will be charged 50% of the treatment price, as it’s unlikely we can rebook the slot in time.

Arriving on Time

We want you to enjoy every moment of your treatment, so please arrive promptly.

• If you’re more than 15 minutes late, we may need to adapt your treatment to fit the time available.
• You’ll still be charged for the time or treatment originally booked.

A Kind Note

Our policy applies to all bookings, whatever the reason. We truly appreciate your understanding and support, it allows us to give every guest the calm, unhurried experience they deserve.